Refund policy

This returns policy excludes our takeaway (pickup and delivery), pre-order and catering services.

All returns are at the customer’s expense. Ginger and Pickles can not be held responsible if items do not reach us so we encourage all customers wishing to return or exchange an item to send by recorded delivery.

We can’t accept returns or exchanges for gift cards, custom or personalised orders, digital downloads or food orders with an expiry date within 14 days or that have been opened.

To start a return, you can contact us at orders@gingerandpickles.co.uk. If your return is accepted then we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is at the customers expense.

You can always contact us with any return questions at: orders@gingerandpickles.co.uk

We offer a generous 30 days for a Refund or Exchange on no perishable goods. If you would like to exchange it must be for the same item in a different colour or size. Please read the below info for exchanges. If you would like a different product please send your item back for a refund and then re-order.

For Exchanges please pop a note inside the parcel with:

• Your name

• The product name, size and colour you would like to us to send you

If we have the item in stock we will send the new item out to you. If we don't have it in stock we will refund you and you can re-order when it is back in stock.

You get 30 days from the date you receive the item for a full refund or exchange. We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. 

Please be sure to return your items in the same condition as you received them if they appear to be used in any way we won't be able to process a refund or credit note.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.