Ginger and Pickles prides itself with a flexible cancellation policy.
To minimise inconvenience to the business and other customers, you may get a full refund up to 24 hours in advance of your booked date and time. In the event that we have had to cancel your booking due to extenuating circumstances we will offer to move you to a different time/date or provide a full refund.
HOW TO CANCEL YOUR TABLE RESERVATION
If you booked online: Please use the Chat link in your confirmation email to ask us to cancel your booking.
If you booked over the phone or in person: Please pop in or contact us.
CATERING AND EVENTS
All event catering deposits are non-refundable.
In the event that your function can no longer be held on the date originally agreed we are happy to look into delivering your catering on an alternative date.
In the event that Ginger and Pickles can no longer deliver the catering on the original agreed date, we shall notify you of such change as soon as reasonably practicable. If you do not wish to continue on a rescheduled date (if such rescheduling is possible), you must advise the Ginger and Pickles immediately and in such circumstances, any fee received from you in respect of the cancelled part of the Services will be refunded.
If you cancel your booking for any reason, you must notify us in writing. On receipt of the cancellation notice we shall be entitled to withhold a percentage of the Fee or invoice an amount (as applicable) as a cancellation charge, as set out below:
Cancellation charge (percentage of fee)
150 days +: Deposit
149 – 120 days: 40%
119 – 90 days: 60%
89 – 61 days: 80%
60 days or less: 100%
Our cancellation policy may be superseded by extenuating circumstances, or cancellations by Ginger and Pickles or for any other reason deemed applicable.
Statement in relation to Coronavirus
Ginger and Pickles is following Government guidelines and any event scheduled is not currently at risk of not being able to proceed, and as such, we continue to work on the basis that all events will proceed.
As such, any customer wishing to cancel a booking does so at their own cost, in line with our current terms and conditions, of which our cancellation terms still apply.
Should the Government guidelines change, and we are unable to provide catering, then we will review our policy appropriately and work with you to provide catering on a later date for no extra cost.
Once any restrictions are lifted and the Government guidelines allow for events to proceed again at our venues, then we will revert back to the above points.