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Refunds and Returns Policy

This returns policy excludes our takeaway (pickup and delivery), pre-order and catering services.

All returns are at the customer’s expense. Ginger and Pickles can not be held responsible if items do not reach us so we encourage all customers wishing to return or exchange an item to send by recorded delivery.

We can’t accept returns or exchanges for custom or personalised orders, digital downloads or food orders with an expiry date within 14 days or that have been opened.

We offer a generous 30 days for a Refund or Exchange on no perishable goods. If you would like to exchange it must be for the same item in a different colour or size. Please read the below info for exchanges. If you would like a different product please send your item back for a refund and then re-order.

For Exchanges please pop a note inside the parcel with:

  • Your name

  • The product name, size and colour you would like to us to send you

If we have the item in stock we will send the new item out to you. If we don't have it in stock we will refund you and you can re-order when it is back in stock.

You get 30 days from the date you receive the item for a full refund or exchange. We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. 

Please be sure to return your items in the same condition as you received them if they appear to be used in any way we won't be able to process a refund or credit note.


CANCELLING AN ITEM

You have the right to cancel the contract for the purchase of any item within fourteen days of delivery. This does not cover items specifically made for you, such as cakes, or food items which have an expiry date of up to 14 days after the date of despatch. When you send the item back, please package it securely.